Policies
Privacy Policy
What information does APCA collect?
We collect information from you when you register on our site, subscribe to our newsletter, respond to a survey, fill out a form or become a donor.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address or phone number. You may, however, visit our site anonymously.
What do you use my information for?
- To process donations
- Your information, whether public or private, will not be sold, exchanged, transferred or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering a purchased product or service requested.
- To send periodic emails
- The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional agency news, updates, related information, etc.
- Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do you protect my information?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit or access your personal information.
We offer the use of a secure server. All supplied sensitive and credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway provider’s database, only to be accessible by those authorized with special access rights to such systems and who are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Do you use cookies?
Yes, we use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow), enabling the site’s or service provider’s systems to recognize your browser and capture and remember certain information
Does APCA disclose any information to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect ours or others’ rights, property or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
Online Privacy Policy
This online privacy policy applies only to information collected through our website and not to information collected offline.
By using our site, you consent to our website privacy policy.
If we decide to change our privacy policy, we will post those changes on this page.
This policy was last modified on March 31, 2023.
Contact us
If you have any questions regarding this policy, please contact us.
Consumer Grievance Policy
APCA strives to take consumer grievances seriously.
This policy outlines our step-by-step procedure for resolving consumer grievances as quickly and as fairly as possible.
If you have a grievance about your interaction with APCA, please follow the steps below.
- Step 1
- Contact APCA by phone or email to discuss your concerns informally with agency management.
- Step 2
- If you feel that the matter has not been resolved, please submit your grievance in writing to the executive director, who will investigate the matter and respond in writing within 30 days.
- Step 3
- If you are still not satisfied with our response, you can escalate your grievance to external authorities, such as a consumer protection agency or regulatory body.
APCA is committed to resolving all consumer grievances in a fair and timely manner.
