Asian Pacific Community in Action 

Health Insurance Enrollment Navigator (Full Time and Part Time Positions Available)

FT Salary Range $38-$42K DOE.

JOB RESPONSIBILITIES: 

Works to increase health insurance coverage and access to quality health care

services for the Asian American, Native Hawaiian, and Pacific Islander communities in Maricopa County, Arizona.

Provides enrollment and application assistance, builds and strengthens relationships with local partner organizations, coordinates enrollment events, and helps with other Outreach events as needed. This position reports directly to the Programs Director. 

Applicants bilingual in Asian American or Pacific Islander languages are strongly encouraged to apply.

JOB DUTIES:

  • Provide enrollment assistance to uninsured children and adults to help them access health
    insurance programs through the health insurance marketplace and medicaid (AHCCCS).
  • Activities include but are not limited to completing coverage applications, gathering required
    documentation, troubleshooting the enrollment process, advocating for patient’s needs, and providing timely follow-up on all applications.
  • Provide structured patient education on health coverage, engage in follow-up conversations and offer renewal assistance for enrolled individuals.
  • Distribute outreach materials to patients, community members, partner organizations and businesses to build awareness of available resources and programs.
  • Attend and successfully complete all required training programs; participate in ongoing conference calls, webinars, and other professional development opportunities.
  • Accurately track assistance and enrollment numbers, capture patient stories and issues related to enrollment, and provide required information in a timely manner for regular reports.
    Assists in other related duties as assigned and as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Strong communication skills (oral and written) and ability to interact professionally with a variety of stakeholders including clients, families, health professionals, community agencies, and government departments.
  • Demonstrated ability to work with people of diverse racial, ethnic, and economic backgrounds.
    Knowledge of the health and human services infrastructure, health insurance programs and public coverage options.
  • Strong computer skills and ability to quickly learn new software programs.
  • Detail oriented and organized.
  • Ability to work independently and as part of a group.
  • Leadership experience working with patients, coordinating events, and leading groups.
    Interest in community health/health equity.

MINIMUM QUALIFICATIONS:

  •  Associate’s degree or equivalent.
  • Ability to read and interpret complex documents.
  • Ability to write routine reports and correspondence.
  • Ability to interact respectfully with people from diverse cultural and socio-economic populations.
  • Willing and able to work some evenings and weekends as needed (advance notice will be given, this will only occur a few times a year).